SHIPPING POLICY

Order Confirmation and Payment

We accept full prepaid orders or a 50% advance deposit for COD orders. Orders are processed only after payment is received. Product availability is confirmed with you on WhatsApp before dispatch after your order is received on the website. If an item is out of stock, we will offer full refund of the amount paid for that item.

Dispatch Time

Orders are dispatched within 5 to 48 hours of receiving the final order and payment, Monday to Saturday, excluding public holidays. Orders confirmed after 2:00 PM are processed the next working day.

Delivery Charges

Shipping is calculated at checkout by weight and location. Below rates are applicable to Tier 1,2 and 3 cities. These are reference rates, it may vary too'

Up to 500 g : ₹55 - 60

500 g – 1 kg : ₹70 - 105

Up to 2 kg : ₹120 -150

Up to 5 kg : ₹190 - 240

Up to 10 kg : ₹390 - 500

Additional weight : ₹35/kg

Courier Tracking

We ship through Delhivery, Xpressbees, Trackon, and India Post. Tracking details are shared on WhatsApp and email after dispatch.

Delivery Areas

We deliver to all serviceable pincodes across India.

Failed Deliveries

If a parcel returns to us because of a wrong address, an unreachable customer, or refusal to accept delivery, we will deduct actual return shipping charges from your payment and the COD advance is non-refundable against re-shipping.

Damage or Missing Items on Delivery

Please record a continuous unboxing video starting with the sealed parcel from a distance where all the products are clearly visible and report any problem on WhatsApp within 48 hours of delivery. See our Refund Policy for the claim process.

Contact

WhatsApp / Call: +91 73800 31060 (Mon–Sat, 9am–5pm)

Grievance Officer: Manisha Gupta. For any complaint about an order, payment or delivery, message or call her on the number above.

Office address: Wholesale Delhi, 42, Lane Number 3, Kapas Hera Extension, New Delhi, Delhi 110097, India