REFUND POLICY

Final Sale

All sales are final. We do not accept returns or replacements once an order has been dispatched, so please check product details, quantity, and variants before ordering.

Claims we will Review

We will review claims for:

- Items damaged in transit

- Missing items or short quantity

- Wrong item sent

How to make Claims

Message us on WhatsApp within 48 hours of delivery with:

- Your order number

- A continuous, uncut unboxing video showing the sealed parcel, the shipping label, and the opening of the parcel through to the products

- Clear photos of the affected items

Claims without a continuous unboxing video, or made after the claim window, may not be accepted.

Review Timeline

We review claims within 2 working days and may ask for more information.

Resolution

Approved claims are resolved by replacement / refund / store credit, your choice. Refunds go to the original payment method within 1-5 working days of approval. COD advance deposits are refunded to bank account / UPI provided by you.

Cancellations

Orders can be cancelled before dispatch only.

Not Eligible

Change of mind or ordering the wrong item, size, or colour.
Minor variations in colour, print, or packaging.
Damage after delivery, or used products.
Returns from your own customers or marketplace disputes.
Claims without the required video or outside the claim window.

Contact

WhatsApp / Call: +91 73800 31060 (Mon–Sat, 9am–5pm)

Grievance Officer: Manisha Gupta. For any complaint about an order, payment or delivery, message or call her on the number above.

Office address: Wholesale Delhi, 42, Lane Number 3, Kapas Hera Extension, New Delhi, Delhi 110097, India